The Returns terms on this Site are only applicable to Products purchased on the Site. Please contact your retailer for all other returns and exchanges. Please note that starting 1 February, 2023 we will be accepting only returns for refund.
KYND Baby returns department operates Monday-Friday from Melbourne, Australia.
- Click here to submit a return
- Please include in the comments section whether you are requesting an exchange or refund, as well as the details or which item/s you are returning and if requesting an exchange, which item you would like.
- If the product you have received is incorrect or faulty, please email us at firstname.lastname@example.org
- Once your products are received by KYND Baby, we will send you an acknowledgement of receipt of your returned products and will inspect them.
Please note that NO returns or exchanges can be made in person.
NO returns, refunds, or exchanges on items sold during seasonal sales.
Please contact our Customer Service Team if you have special requirements regarding the return or exchange of Product at this email: email@example.com
KYND Baby cannot accept COD deliveries.
FAULTY RETURNS POLICY FOR REPLACEMENT, REFUND OR REPAIR
KYND Baby takes great pride in their reputation for quality, and we provide the legally required warranty against defects and faults as follows:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Where permitted by law, all other rights are excluded.
In order to make a claim under the preceding paragraph You must return the Product:
- in accordance with the protocol in the section above titled RETURNS AND EXCHANGE: and
- accompanied by a valid proof of purchase.
KYND Baby will reimburse any reasonable shipping charges for return of goods that are deemed faulty.
GENERAL RETURNS AND EXCHANGE POLICY
If You change your mind, or make a wrong decision, KYND Baby will happily assist You with an exchange or refund, provided the Products:
- are in saleable condition
- are in their original packaging with all tags, labels & hygienic protector still intact
- have not been worn, damaged or washed
- are accompanied by a valid proof of purchase including original invoice
- are returned up until 14 days from the date of purchase
Product will be exchanged for other items You choose or refunded to the original card of purchase.
Return shipping to KYND Baby must be via a prepaid & traceable method to ensure safe and documented delivery. KYND Baby takes no responsibility for missing incoming deliveries. The Products are Your responsibility until they reach KYND Baby. Please ensure You package your return to prevent any damage to the items or boxes. KYND Baby is not responsible for any items that are returned to it in error.
The original shipping charges are not refundable, however if You are exchanging for an alternative item, You will not be charged postage for the first exchange. All subsequent exchanges will be charged postage at KYND Baby’ normal rates.